Privacy Policy

For the purposes of the Data Protection Act 1998 the Data Controller is Stroud and Swindon Building Society (S&SBS).

How we use your Personal Information

Your privacy is important to S&SBS, and we promise to respect your Personal Information and will try to ensure that your details are accurate and kept up-to-date. Please take a few minutes to read this Privacy Statement as it contains important information relating to the details that you give to S&SBS when you use this Site. It also outlines some of the security measures that we take in order to protect your privacy and gives certain assurances on things that we will not do. You should also show this document to anyone else who is covered under your policy.

Collection of information

"Your Personal Information" means any information obtained from you in connection with a service or product provided to you by S&SBS. Information is collected lawfully and in accordance with the Data Protection Act 1998. Where we obtain Personal Information from you we will give you the opportunity to indicate if you do not wish to receive information from us about other services or products. Normally this will be done by way of a tick box on an application form.

Use of information

S&SBS will use your Personal Information to:

S&SBS will use your Personal Information to send you information on new products and services that we offer directly, on behalf of our subsidiaries or associates' which we think might be of interest to you. If you do not wish to receive such information please write to : Customer Service Centre, Stroud & Swindon Building Society, Rowcroft, Stroud,| Gloucestershire GL5 3BG

You will of course continue to receive statutory information. We never make our customer details available to other organisations for marketing purposes.

Sensitive personal information

Some of the Personal Information required from you may be sensitive information (such as information about health or criminal convictions) about you and others named. S&SBS will not use sensitive information about you or others except for the specific purpose for which you provide it. Please ensure that you only provide sensitive information about other people with their agreement.

Fraud prevention and detection

To protect us against fraud and other criminal activity we may check your details against, and share information with a variety of fraud prevention agencies. In addition, Money Laundering legislation requires all financial institutions to collect and record personal information to confirm a customer's identity, and to report any transactions arousing suspicion to the Serious Organised Crime Agency

Call monitoring and recording

Telephone calls may be monitored and recorded to help staff training, customer service and for the the purposes of security and fraud prevention.

Storage of data

Any personal data saved is held safely on our mainframe computer, with security systems preventing unauthorised access and we always ensure it is treated confidentially.

Cookies
 
Please note that we use "Cookies" on the Site. A cookie is a software application that tracks our users' navigation of the Site and stores that information on their hard drives. This allows us to understand our users' habits and preferences and provide an enhanced user experience. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or to disable cookies completely. The instructions or help screen on your internet browser will provide information on how to block the use of cookies, or please refer to www.aboutcookies.org for details on all aspects of online privacy.

Obtaining your Personal Information

You are entitled on payment of a fee to receive a copy of the Personal Information we hold about you. .

If you would like to obtain information held about you by S&SBS please write to:

The Data Protection Officer, Compliance Department, FREEPOST, Stroud & Swindon Building Society, STROUD, Gloucestershire GL5 3BR

We may change this Privacy Statement from time to time. Any changes will take effect once the revised Privacy Statement is available on our Site and so we suggest you check this Privacy Statement whenever you revisit the Site.